Frequently Asked Questions
What are the benefits of your service over regular mail?

Conveinence and Reliability. More than ever people are on the move and occasionally it's tougher to sit down and write a letter than we realize. By creating an account with ThePrisonPostOffice.Com you give yourself the flexibility to jot down a letter, short or long, whenever you have an open minute to type. There are no stamps, no enevelopes, and no forgetting to put the letter in the mail, it's quick and easy.

Why is this better than the phone?

Every day 10's of millions of calls show up as missed calls or dropped calls all around the world. With overcrowded prisons, inmates have less and less time to actually be on the phone than they once did and as people on the outside with full fledged responsibilities we have less and less time to be sitting by the phone waiting. Theprisonpostoffice.com is a great way for you and all of your loved ones to consistently let an inmate know that you are thinking about him or her. Also from a cost standpoint, our monthly packages can trim $100's of dollars a month off of your phone bill.

How does it work?

When a client chooses to create a PrisonPostOffice.com email account for an inmate, they are providing us with all of the information that we need to begin the correspondence cycle. From there this email account is activated and capable of receiving email 24 hours a day 7 days a week from our secure site. Depending on the plan that is purchased, this email address will be checked between 1-3 times per week and all correspsondence sent to this email address will be printed and mailed out to the inmate. ThePrisonPostOffice is where technology and support work hand in hand.

If I'm interested how do I create a email box for someone?

By creating a mailbox you are agreeing to pay the monthly fee associated with the mailbox's creation and maintenance. You also will have the option to invite others to join you at this mailbox. Click the "Create a PrisonPostOffice Account" button. From there you will be asked for the inmate information. If you don't have that information, you can use our State and Federal Inmate Locator tool on the homepage to find their info. You will then need to provide your credit card information, as well as your name, address, phone number etc...

What is the cost?

Currently we offer 6 packages for customers to choose from

PackageCostTotal Pages per Letter
1) 1 Letter Per Week w/o pictures$9.956
2) 1 Letter Per Week with 1 picture$11.956
3) 2 Letters Per Week w/o pictures$16.956
4) 2 Letter Per Week w/ 2 pictures
Access to celebrity Prisoner Account
$19.956
4) 3 Letter Per Week w/ 2 pictures
Access to celebrity Prisoner Account
$27.958
6) Join an Existing Mailbox - One Time Charge$4.956
How do I join and existing Mailbox?

The person that created the original mailbox, will need to add you as an authorized person to join and existing account. After you receive the invite from the original customer who set up the mailbox, you will be charged a one time processing fee of 4.95. Please have your credit card ready. Once you are pay the processing fee you will have access to email the inmate directly from our website.All members of each mailbox will receive email follow-up reminders in regards to writing the inmate.

Can I get a copy of messages I have sent?

All messages are archived thru The Prison Post Office.com system. You will have access to view any email that you have sent to the inmate. Only the specific person who sent the email will have access to view the document

How does cancellation work?

You will be billed monthly. However if you cancel before the billing date the account will be deactivated and you will not be charged. All members that joined the mailbox will also be deactivated once the original monthly contract has been cancelled.